Persuasive Communication is About Changing Opinions
In today’s world, Persuasive Communication is used in Advertising.
The objective of Persuasive Communication Skills is to be able to convert or change the attitude or behavior of the target segment so as to motivate it to do something or buy a product. The practical aspect of the application of Persuasive Communication Skills is seen in social campaigns like family planning campaigns, adult literacy campaigns, etc., and this technique is especially used in the field of advertising.
Steps for Designing Persuasive Communication:
o
Establish
Communication Objective-Create awareness
o
Promote
Image of the product/company
o
Message
Retention by the audience
o Stimulate Action e.g., Priest Guiding the Villagers.
o
Message
retention e.g., Tag Lines of advt.
o
Stimulate
Action e.g. to get people to buy
o
Choosing
the Media Strategy: Which media will get to the target audience.
o
Customer
profile – of the consumer
o
Audience
Profile – of all the listeners
o
Decide
on Message Strategy: Words with Pictures, Vividness, Repetition
o
Semantics
o
Inoculate
against competitors or negative advertisements
o
Comparative
advertising – in terms of one or two attributes.
o
Emotional
Appeal
o
Fear
Appeal – 15 % of TV on the intensity of fear
o
Humor
Appeal e.g. Charlie Chaplin but should not hide the main message xviii Abrasive Advertizing
o
Sex
Appeal
o
Language
– when abusive can be damaging
o
Aspects
of Language- Deceitful Language, Biased Language, Slang, Euphemisms, etc.
Idioms, deceitful language biased language cannot be used in advertising
o
Non
sexiest language. Firefighter instead of a fireman.
Process of Persuasion:
o
Attention
o
Comprehension
o
Acceptance
o
Retention
Variables of Persuasive
Communication:
o
Source
o
Communication
o
Audience
o
Audience
Reaction
DHow to present the issues:
The last sentence is always remembered in advertising.
Non-Verbal communication as an important tool of persuasion.
o Hear what is not being
said is covered under non-verbal communication as depends on wordless messages
and cues from Body Language, Facial Expressions, Gestures, Postures, etc.,
o Non-verbal communication
is conveyed as visual cues.
o It is noted and
interpreted more than words.
o Can be different according
to culture and individual differences
o There are also chances of
miscommunication through non-verbal communication cues as e.g., in interviews,
grooming yourself, handshakes, etc.
Components:
o Kinesics or body language
o Oculesics or eye contact
o Proxemics – the study of distances
o Paralanguage cues like pitch, tone, voice modulation,
intonation, etc.
o Chronemics – synchronization of timings of verbal and
non-verbal messages
o Artefacts – things and way of dressing and accessories
o Haptics – the study of touch language
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