Persuasive Communication is About Changing Opinions


In today’s world, Persuasive Communication is used in Advertising.

The objective of Persuasive Communication Skills is to be able to convert or change the attitude or behavior of the target segment so as to motivate it to do something or buy a  product.  The practical aspect of the application of Persuasive Communication Skills is seen in social campaigns like family planning campaigns, adult literacy campaigns, etc., and this technique is especially used in the field of advertising.


  Steps for Designing Persuasive Communication:


o   Establish Communication Objective-Create awareness

o   Promote Image of the product/company

o   Message Retention by the audience

o   Stimulate Action e.g., Priest Guiding the Villagers.

o   Message retention e.g., Tag Lines of advt.

o   Stimulate Action e.g. to get people to buy

o   Choosing the Media Strategy: Which media will get to the target audience.                                                             

o   Customer profile – of the consumer

o   Audience Profile – of all the listeners

o   Decide on Message Strategy: Words with Pictures, Vividness, Repetition

o   Semantics

o   Inoculate against competitors or negative advertisements

o   Comparative advertising – in terms of one or two attributes.

o   Emotional Appeal

o   Fear Appeal – 15 % of TV on the intensity of fear

o   Humor Appeal e.g. Charlie Chaplin but should not hide the main message         xviii Abrasive Advertizing

o   Sex Appeal

o   Language – when abusive can be damaging

o   Aspects of Language- Deceitful Language, Biased Language, Slang, Euphemisms, etc. Idioms, deceitful language biased language cannot be used in advertising

o   Non sexiest language. Firefighter instead of a fireman.

   Process of Persuasion:

o   Attention

o   Comprehension

o   Acceptance

o   Retention

  Variables of Persuasive Communication:

o   Source

o   Communication

o   Audience

o   Audience Reaction

DHow to present the issues:

The last sentence is always remembered in advertising.

 Non-Verbal communication as an important tool of persuasion.

o   Hear what is not being said is covered under non-verbal communication as depends on wordless messages and cues from Body Language, Facial Expressions, Gestures,  Postures, etc.,

o   Non-verbal communication is conveyed as visual cues.

o   It is noted and interpreted more than words.

o   Can be different according to culture and individual differences

o   There are also chances of miscommunication through non-verbal communication cues as e.g., in interviews, grooming yourself, handshakes, etc.


Components:


o   Kinesics or body language

o   Oculesics or eye contact

o   Proxemics – the study of distances

o   Paralanguage cues like pitch, tone, voice modulation, intonation, etc.

o   Chronemics – synchronization of timings of verbal and non-verbal messages

o   Artefacts – things and way of dressing and accessories

o   Haptics – the study of touch language


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